Hospitality Operations and Management Basics [PART 1]

Unit 1: Introduction to Hospitality and Tourism Program
Chapter 1 – Hospitality & Tourism
3 Topics | 2 Quizzes
1.1 The History of Hospitality and Tourism
1.2 The Scope of the Hospitality Industry
1.3 Guest Service on a Global Scale
Chapter 1 Quiz [HOMP 1]
Chapter 1 Essay Questions [HOMP 1]
Chapter 2 – Careers in Hospitality
3 Topics | 2 Quizzes
2.1 Exploring Careers in Hospitality and Tourism
2.2 The Hospitality and Tourism Professional
2.3 The Interview Process
Chapter 2 Quiz [HOMP 1]
Chapter 2 Essay Questions [HOMP 1]
Unit 2: Hospitality Soft Skills
Chapter 3 – Guest Cycle
2 Topics | 2 Quizzes
3.1 The Guest Cycle
3.2 Guests: Who are They?
Chapter 3 Quiz [HOMP 1]
Chapter 3 Essay Questions [HOMP 1]
Chapter 4 – Guest Experience Cycle
3 Topics | 2 Quizzes
4.1 Stages of the Guest Experience Cycle
4.2 Operations and the Guest Experience
4.3 Guest Recovery
Chapter 4 Quiz [HOMP 1]
Chapter 4 Essay Questions [HOMP 1]
Unit 3: Operational Areas
Chapter 5 – Financial Processes and the Guest Cycle
2 Topics | 2 Quizzes
5.1 Follow the Dollar
5.2 The Guest Cycle and Financial Opportunities
Chapter 5 Quiz [HOMP 1]
Chapter 5 Essay Questions [HOMP 1]
Chapter 6 – Communication
2 Topics | 2 Quizzes
6.1 Communication
6.2 Workplace Etiquette
Chapter 6 Quiz [HOMP 1]
Chapter 6 Essay Questions [HOMP 1]
Chapter 7 – Front Office Operations
3 Topics | 2 Quizzes
7.1 The Front Office Manager
7.2 Front Office Positions
7.3 The Financial Reporting Cycle
Chapter 7 Quiz [HOMP 1]
Chapter 7 Essay Questions [HOMP 1]
Chapter 8 – Executive Housekeeping Operations
2 Topics | 2 Quizzes
8.1 Keeping It Clean
8.2 Housekeeping Inventory
Chapter 8 Quiz [HOMP 1]
Chapter 8 Essay Questions [HOMP 1]
Chapter 9 – Faculties Management
2 Topics | 2 Quizzes
9.1 Facilities Management
9.2 Preventative Maintenance
Chapter 9 Quiz [HOMP 1]
Chapter 9 Essay Questions [HOMP 1]
Chapter 10 – Food and Beverage Services
2 Topics | 2 Quizzes
10.1 Food and Beverage Operations
10.2 Food and Beverage Departments
Chapter 10 Quiz [HOMP 1]
Chapter 10 Essay Questions [HOMP 1]
Unit 4: Sales and Marketing
Chapter 11 – Resort Operations
1 Topic | 2 Quizzes
11.1 Resorts
Chapter 11 Quiz [HOMP 1]
Chapter 11 Essay Questions [HOMP 1]
Chapter 12 – Operational Finances
2 Topics | 2 Quizzes
12.1 Revenue Centres vs Cost Centres
12.2 The Night Audit
Chapter 12 Quiz [HOMP 1]
Chapter 12 Essay Questions [HOMP 1]
Chapter 13 – Marketing
3 Topics | 2 Quizzes
13.1 Operational Role of Marketing
13.2 Tools of Marketing
13.3 Marketing Messages
Chapter 13 Quiz [HOMP 1]
Chapter 13 Essay Questions [HOMP 1]
Chapter 14 – Sales
3 Topics | 2 Quizzes
14.1 The Role of the Sales Department
14.2 Prospecting
14.3 Types of Sales
Chapter 14 Quiz [HOMP 1]
Chapter 14 Essay Questions [HOMP 1]
Chapter 15 – Operational Safety
3 Topics | 2 Quizzes
15.1 Occupational Safety
15.2 Risk Management
15.3 Occupational Safety and Health Administration (OSHA)
Chapter 15 Quiz [HOMP 1]
Chapter 15 Essay Questions [HOMP 1]
Chapter 16 – Security
2 Topics | 2 Quizzes
16.1 Security
16.2 Operational Emergencies and Preparedness
Chapter 16 Quiz [HOMP 1]
Chapter 16 Essay Questions [HOMP 1]
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3.2 Guests: Who are They?

Hospitality Operations and Management Basics [PART 1] Chapter 3 – Guest Cycle 3.2 Guests: Who are They?
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