3A Hospitality English [BOOK 1]

Chapter 1: Awareness of the Global Guest

10 Topics | 1 Quiz

1-1 Diversity (Interactive Video)

1-2 Countries Match

1-3 Cultural Awareness

1-4 Word Stress (Interactive Video)

1-5 Find the Stress

1-6 Drag the Words

1-7 Vocabulary Match

1-8 Hotels vs Resorts (Interactive Video)

1-9 Find the Stress

1-10 Listening Quiz

1-Chapter 1 Quiz [3AHE1]

Chapter 2: Attitudes in Service

8 Topics | 1 Quiz

2-1 Attitude (Interactive Video)

2-2 Generalizations vs Stereotypes

2-3 Tone of Voice

2-4 Sentence Stress (Interactive Video)

2-5 Prepositions Match

2-6 Sentence Scramble

2-7 Vocabulary Match

2-8 Mark the Word Stress

1-Chapter 2 Quiz [3AHE1]

Chapter 3: Adapting to Your Guest

9 Topics | 1 Quiz

3-1 Welcoming Your Guest (Interactive Video)

3-2 The 10 foot, 5 foot Rule (Interactive Video)

3-3 Time of Day Greetings

3-4 Drag the Words

3-5 International Guest Expectations (Interactive Video)

3-6 Listening Quiz

3-7 Guest Interactions

3-8 Places Match

3-9 Mark the Stress

1-Chapter 3 Quiz [3AHE1]

Chapter 4: Nonverbal Communication

10 Topics | 1 Quiz

4-1 Nonverbal Communication (Interactive Video)

4-2 Types of Body Language

4-3 Recognizing Body Language

4-4 Moods Match

4-5 Personal Space (Interactive Video)

4-6 Mark the Word Stress

4-7 Drag the Words

4-8 Professional Body Language (Interactive Video)

4-9 Vocabulary Match

4-10 Listening Quiz

1-Chapter 4 Quiz [3AHE1]

Chapter 5: Conscious Communication

10 Topics | 1 Quiz

5-1 Conscious Communication (Interactive Video)

5-2 Active and Passive Listening

5-3 Vocabulary Check

5-4 Vocabulary Match

5-5 Drag the Words

5-6 Active Listening (Interactive Video)

5-7 Active Listening

5-8 Mark the Word Stress

5-9 Identify the Image

5-10 Listening Quiz

1-Chapter 5 Quiz [3AHE1]

Chapter 6: Connecting with Guests

10 Topics | 1 Quiz

6-1 First Impressions (Interactive Video)

6-2 First Impressions

6-4 Vocabulary Match

6-5 Drag the Words

6-6 Softening Language (Interactive Video)

6-7 Mark the Word Stress

6-8 Drag the Words

6-10 Listening Quiz

1-Chapter 6 Quiz [3AHE1]

1-2 Countries Match

3A Hospitality English [BOOK 1] Chapter 1: Awareness of the Global Guest 1-2 Countries Match

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